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New problem... - 8/22/2008 1:32:14 PM
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VisitorinWaiting
Posts: 722
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My computer worked fine this morning. I listened to a radio station online, posted here, read email, etc, etc... Then I locked it, turned it back on, and it said that I could not connect to a network because the software had not been installed. (!?) So, I thought...maybe if I turn it off and back on, it will work. So, I did....shut down...then turned it back on... So, it starts to come on, and the black screen all of a sudden has a white line across the middle...going from left to right...then the screen slowly fades from black with a white line to gray with a white line...and has all these little speckles on the right bottom of the screen. Very weird! So, I turned it off, and now it will not come back on... Is it gone? Have I lost all my info??
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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RE: New problem... - 8/22/2008 2:01:13 PM
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Miss Giggles
Posts: 4265
Joined: 4/18/2005
From: MI
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Can you reboot and hit f8 and try go into the "Last known good configuration? "
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RE: New problem... - 8/22/2008 2:31:27 PM
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CoachSteve
Posts: 71
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do the f8 and try to go into safe mode. if you can get into safe mode, then it is software related. you can try the last known good, but I don't think that will work. if you can get into safe mode, reboot again, and this time hit f8 and go into safe mode with networking. from there go to google and search trend micro house call. do an online virus search. also go to start, then run then type in eventvwr just like it is typed. check your event logs and see if an errors are there. post back with what you find.
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RE: New problem... - 8/22/2008 4:47:05 PM
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VisitorinWaiting
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Okay...I went back about an hour later and tried to start it again, and it did fine...
Only problem is that my computer will no longer connect to the internet. I called Circuit City, they said it sounds like I need a new wireless card. :( I am not sure why the problem with the line and the gray happened...could it at all be related to the wireless?
When we send it off to HP to get a new wireless card, I'm going to see if they can do a thorough
"inspection" so to speak and see if there is something else wrong with it...
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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RE: New problem... - 8/22/2008 6:51:46 PM
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netstroller
Posts: 158
Joined: 4/14/2005
From: dust and ashes
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quote:
When we send it off to HP to get a new wireless card, I'm going to see if they can do a thorough
"inspection" so to speak and see if there is something else wrong with it...
I doubt there's anything wrong with the wireless card. The display symptom you described would not be caused by a bad wireless card. Most like the two events are related to a Windows crash, a system software issue. You might want to try using Windows system restore to go back to a backup point before you had the display issue. If possible, at least try the wireless card on another computer before spending money on a new one, or at least try reinstalling the software for that wireless card.
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...let us run with endurance the race that is set before us, looking to Jesus, the founder and perfecter of our faith, ...
(Heb 12:1-2)
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RE: New problem... - 8/22/2008 6:58:16 PM
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MWD
Posts: 162
Joined: 8/23/2006
From: New Hampshire
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Is this a laptop?
Is it less than a year old?
What HP model?
Let's hope it's not the nVidia fiasco currently under way (tick... tick... tick... tick...).
_____________________________
"The greatest trick the devil ever pulled was convincing the world he doesn't exist."
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RE: New problem... - 8/22/2008 6:59:49 PM
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Miss Giggles
Posts: 4265
Joined: 4/18/2005
From: MI
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Not all the people at Circuit City are able to troubleshoot computers, and its a liability to troubleshoot over the phone... you really need to take it in person to someone who is knowledgeable
It's most likely a software issue so double check your wireless setup and your firewall.
Do you even get the icon that you use to look for wireless networks?
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RE: New problem... - 8/22/2008 9:28:31 PM
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MWD
Posts: 162
Joined: 8/23/2006
From: New Hampshire
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I just read your previous thread. This problem lines up with the old one. I will check back tomorrow to see if you've answered my questions.
_____________________________
"The greatest trick the devil ever pulled was convincing the world he doesn't exist."
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RE: New problem... - 8/23/2008 7:16:22 PM
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VisitorinWaiting
Posts: 722
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quote:
ORIGINAL: MWD
Is this a laptop?
Is it less than a year old?
What HP model?
Let's hope it's not the nVidia fiasco currently under way (tick... tick... tick... tick...).
It is a laptop.
It is not less than a year old...but it's less than two...or maybe at two. It was shortly after Vista came out that we bought the computer.
HP model...it's dv9205us, if that helps you.
There is a sticker on it that says "Graphics by nVidia."
????????????
I'm very clueless when it comes to this stuff...
My wireless icon comes up.
I click on it, and it says that there are no networks. The little light that is supposed to turn blue is always orange..and doesn't change no matter which side I switch it to. When I asked the computer to diagnose the problem for no wireless connection, it said,
"This computer does not have a wireless network adapter installed and configured."
When I told the guy at Circuit City that, he asked me what model, and he said that people are having trouble with the wireless cards in all 1900 models...and that HP would replace it for free. ????
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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RE: New problem... - 8/23/2008 7:28:54 PM
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Miss Giggles
Posts: 4265
Joined: 4/18/2005
From: MI
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Ok that is more info. It sounds like the wireless switch is defective if its not switching on and off correctly and that there is some kind of recall by HP.. or the switch they installed on the laptops doesn't work with vista and the new one will
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RE: New problem... - 8/23/2008 8:33:44 PM
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MWD
Posts: 162
Joined: 8/23/2006
From: New Hampshire
Status: offline
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The information you provided was just what I needed.
You probably have the nVidia overheating problem that's been going around like the black plague but which the system manufacturers have been trying to dress in camouflage and keep under the radar. I expect HP will replace the bad hardware on the motherboard, or swap out the motherboard altogether, then update the BIOS to keep the fan running all the time so the nVidia graphics chip doesn't overheat again.
The nVidia 6150 in your laptop has, to my knowledge, not yet been identified as a culprit along with those nVidia models that have been, but we're only at the beginning stages of this mess. I get the sense the floodgates are about to open within the next 2-4 weeks. I believe nVidia has set aside something like $190M to address these (ahem...) "issues."
BTW, here's the HP alert:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01087277&dlc=en
_____________________________
"The greatest trick the devil ever pulled was convincing the world he doesn't exist."
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RE: New problem... - 8/23/2008 10:44:01 PM
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VisitorinWaiting
Posts: 722
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Thanks so much.
I read it.
It's exactly what the problem has been...
Wow.
I guess I need to try to save whatever I can before sending it in to them, huh?
Is there any way to save my bookmarks since I can't go online?
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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RE: New problem... - 8/24/2008 8:33:28 AM
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MWD
Posts: 162
Joined: 8/23/2006
From: New Hampshire
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> I guess I need to try to save whatever I can before sending it
> in to them, huh?
Yes. But more than that -- get rid of everything you've written to the disk, i.e. all files you've created. Store it offline somewhere (burn a DVD, or write it to an external hard drive, or use one of the free online backup services). I personally use DVDs and I burn two of them and I verify them before I wipe the files off the disk they came from. I trust no one.
> Is there any way to save my bookmarks since I can't go online?
Yes. All browsers I know of have an easy way to do this. In Firefox, it's Bookmarks/"Organize Bookmarks"/"Import and Backup"/Backup. In Internet Explorer, it's File/"Import and Export"/"Export Favorites" etc. etc. Obviously, do this BEFORE you save your files off the hard drive.
_____________________________
"The greatest trick the devil ever pulled was convincing the world he doesn't exist."
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RE: New problem... - 8/24/2008 11:35:50 AM
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VisitorinWaiting
Posts: 722
Status: offline
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quote:
ORIGINAL: MWD
> I guess I need to try to save whatever I can before sending it
> in to them, huh?
Yes. But more than that -- get rid of everything you've written to the disk, i.e. all files you've created. Store it offline somewhere (burn a DVD, or write it to an external hard drive, or use one of the free online backup services). I personally use DVDs and I burn two of them and I verify them before I wipe the files off the disk they came from. I trust no one.
> Is there any way to save my bookmarks since I can't go online?
Yes. All browsers I know of have an easy way to do this. In Firefox, it's Bookmarks/"Organize Bookmarks"/"Import and Backup"/Backup. In Internet Explorer, it's File/"Import and Export"/"Export Favorites" etc. etc. Obviously, do this BEFORE you save your files off the hard drive.
The first part should be easy enough. I don't think there is anything there that I created. I will check for sure...but most of the stuff I have are things that I downloaded.
I laughed at your last sentence...never use "obviously" with me when it's about computer related stuff. I really know very little. I took one college class back in the late 90s..96-99...and the only lab our teacher could get for us just happened to be all Mac's....and I don't have a Mac.
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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RE: New problem... - 8/25/2008 5:18:09 PM
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VisitorinWaiting
Posts: 722
Status: offline
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Gotcha!
I called last night. They are sending a box out...
_____________________________
Hebrews 11:13,16 "...They said they were like visitors and strangers on earth...they were waiting for a better country, a heavenly country." (NCV)
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I said "obviously" in that case because backing up your hard drive, then deleting your files from it, and THEN saving your bookmarks to the hard drive that you just wiped your files from would be rather, um..... 